Refund Policy
At Sky Hight LTD, we are committed to providing top-notch repair and maintenance services for your appliances, including refrigerators, washing machines, microwaves, air conditioners, and dishwashers. If you are not satisfied with our services, please review our refund policy below.
1. Eligibility for Refunds:
To be eligible for a refund on our repair and maintenance services, the following conditions must be met:
The request for a refund must be made within 14 days of service completion.
You must provide proof of service, such as a receipt or service order.
The service must have been performed under normal usage conditions.
2. Non-Refundable Services:
The following services are non-refundable:
Services rendered that do not result in a mechanical issue being resolved due to user error or improper use.
Parts purchased as part of the repair that have been installed.
Services canceled less than 24 hours before the scheduled appointment.
3. How to Request a Refund:
To initiate a refund request, please follow these steps:
Contact our customer service team at info@skyhightltd.com .
Provide your service order number and a brief explanation of the reason for your refund request.
Our team will review your request and guide you through the necessary steps.
4. Conditions for Refund:
Refunds will only be issued if:
The service was not performed as agreed.
The issue persists despite our repair efforts.
5. Processing Refunds:
Once your refund request is received and validated, we will notify you of the approval status. Approved refunds will be processed back to your original payment method within 5-10 business days.
6. Customer Satisfaction:
We value your satisfaction and are committed to resolving any issues. If you experience problems after a repair, please contact us within the warranty period (typically 30 days) for further assistance.
7. Contact Us:
For questions or concerns regarding this refund policy, please reach out to us at info@skyhightltd.com.